SHIPPING AND RETURNS

SHIPPING

We do our best to process and ship orders within 24 hours (Monday-Friday, excluding holidays). 

All orders will be shipped with PostNL or DHL with track and trace. Deliveries outside the Netherlands will be shipped with PostNL with Track and Trace and to receive this shipment a signature is required. 

Netherlands	€ 3,99	1-2 business days
Belgium	€ 8	2-5 business days
Germany	€ 8	2-5 business days
Europe	€ 13	3-8 business days
Worldwide	€ 23	10-15 business days

 

RETURNS & EXCHANGES

You can return your order within 14 calendar days after receiving your parcel and we will refund the money within 10 business days. Earrings can’t be returned as a result of hygiene rules.

Make sure you include a note with your name, order number & reason of return.

The return of an article is only possible when the article:
- Is in undamaged state
- Is not worn and/or used
- Includes the original packaging. 

All goods are inspected upon return and should be clean and unworn. For your own convenience, and ours, please return the product in packaging and shipping material you’ve received them in or use another secure box to make sure we receive the goods in optimal condition.

We only accept returns if they are returned in their original condition, including packaging. Damaged and/or used items will be refused and returned.

Please note that shipping cost are at your own expense.

Please send the returning items to:

Noa Faye
Winkelveldstraat 14
5916 NX Venlo
Netherlands

In case you have a manufacturing defect or incorrect item, please email us at: info@noafaye.com